Frequently Asked Questions

TeleIQ is an AI-powered phone automation system that answers your business calls 24/7, books appointments, and captures customer information — so you never miss an opportunity.

TeleIQ provides you with a dedicated business phone number powered by AI. You can use this number directly as your main business line, or forward calls from your existing number to TeleIQ. Once connected, TeleIQ uses your uploaded documents, website pages, and configured business rules to answer questions, collect caller information, route calls when needed, and book appointments automatically — ensuring every call is handled professionally, 24/7.

No. TeleIQ supports your team by handling after-hours calls, overflow calls, and repetitive questions. It works like an always-available extension of your front desk.

TeleIQ is designed to avoid guessing. If it is not confident, it can transfer the call, take a detailed message, or escalate based on your preferences. You always remain in control.

Yes. TeleIQ can follow your availability rules and book appointments automatically during a call. Currently, TeleIQ integrates with Google Calendar, allowing it to check availability in real time and schedule appointments directly on your calendar based on your configured business hours, service types, and scheduling rules.

TeleIQ is designed to sound natural and professional. Most callers simply experience fast and helpful service.

Yes. TeleIQ operates 24/7, including evenings, weekends, and holidays.

Yes. You can forward your current business number to TeleIQ. No new hardware is required.

Yes. TeleIQ provides call summaries, conversation logs, and analytics through your dashboard so you can monitor performance and make improvements.

Yes. TeleIQ offers a trial so you can experience how it works before committing.

TeleIQ offers simple monthly plans with flexible options. You can adjust or cancel based on your business needs.

When you upgrade, the change takes effect immediately. • You are charged only the price difference between your current plan and the new plan. • Your billing date does not change. • Your used minutes remain the same. • Your remaining minutes are recalculated based on the new plan allowance. Example: If you've used 150 minutes and upgrade to a 450-minute plan, you'll have 300 minutes remaining.

You'll be charged a one-time amount equal to the difference between your current plan and the upgraded plan.

No. Your used minutes are preserved. Your remaining minutes are recalculated based on the new plan's total allowance.

Downgrades take effect at your next billing date. Your current plan remains active until the end of the billing cycle, and the lower plan begins at renewal.

No. Only one plan change is allowed per billing cycle. Downgrades apply at the next renewal.

Yes. TeleIQ scales with your business. You can upgrade or downgrade monthly based on call volume and business needs.

No. TeleIQ is fully cloud-based and does not require special hardware. Each plan includes a phone number.

Yes. Unlike a human receptionist, TeleIQ can answer multiple calls simultaneously, ensuring no customer is placed on hold due to volume.

Setup typically takes only a short time once your information is uploaded. No technical expertise is required. Most businesses can get started quickly.

Yes. TeleIQ can greet callers using your business name and preferred tone.

Yes. TeleIQ is designed specifically for small and medium-sized businesses.

Yes. TeleIQ works well for contractors, clinics, real estate teams, salons, restaurants, and other local service providers.

Yes. TeleIQ uses secure systems to protect your data. Customer information is not sold or shared.

TeleIQ is designed to support compliance with common privacy and data protection requirements.

TeleIQ automatically manages call-recording and transcription consent based on local laws.

Recording and transcription stop immediately. The call can continue without recording.

TeleIQ is built to remain responsive during high call volumes.

Yes. TeleIQ automatically scales. The Premium plan supports up to 20 concurrent calls.

Yes. TeleIQ logs calls and provides summaries and transcripts in the admin dashboard.

Yes. Additional U.S. local numbers are $5/month each. Toll-free numbers are $10/month each.

TeleIQ accepts major credit cards, Apple Pay, Google Pay, and PayPal. Payments are processed securely via Stripe.